Customer Service support (non-voice) for a skateboard brandLTVplus

Customer Service Support (Non-voice) for a Skateboard Brand 120927Note:
Training will be 8 hours for 5 days
Retention hours will only be every Monday, 4 hours from 3 pm to 7 pm US Eastern
Required to cover the main agent's 4-hour shift if she is on leaveRequirements
At least 1 Year of Experience
Software/platforms required: Monday.com and GorgiasProven experience in a customer service role, preferably in e-commerce, tech support, or a related industry.
Excellent written and verbal communication skills.
A natural problem-solver with a patient and empathetic demeanor.
Tech-savvy with an ability to quickly learn and explain technical product details.
Ability to work independently in a fast-paced environment and manage multiple priorities.
A genuine interest in electric vehicles, personal mobility, or skateboarding is a huge plus!Responsibilities
A leading innovator in the electric skateboard industry, dedicated to bringing the thrill of personal mobility to enthusiasts around the globe. We build boards and foster a vibrant community of riders.Job Overview:
We are seeking a passionate and tech-savvy Customer Service Representative to be the primary point of contact for our customers, especially in Europe and Canada. You will play a crucial role in building brand loyalty by resolving inquiries, providing expert product advice, and ensuring every customer feels supported throughout their journey.Key Responsibilities:
Serve as the first point of contact for customer inquiries via email.
Escalate troubleshooting and technical issues related to electric skateboards, including remote connectivity, battery performance, and motor function to appropriate department.
Process order questions, escalate refunds, returns, replacements and warranty claims efficiently and accurately.
Provide customers with detailed product information and after-sales support.
Educate customers on board maintenance, safety best practices, and troubleshooting steps.
Collaborate with the technical and logistics teams to escalate complex issues and ensure timely resolutions.
Document all customer interactions and update records in Gorgias and Monday.com
Proactively identify opportunities to improve the customer experience and provide feedback to the team.Required Qualifications & Skills:
Proven experience in a customer service role, preferably in e-commerce, tech support, or a related industry.
Excellent written and verbal communication skills.
A natural problem-solver with a patient and empathetic demeanor.
Tech-savvy with an ability to quickly learn and explain technical product details.
Ability to work independently in a fast-paced environment and manage multiple priorities.
A genuine interest in electric vehicles, personal mobility, or skateboarding is a huge plus!If this sounds like you, then you're just who we're looking for to join our remote LTVplus squad!🌟 Who We Are: LTVplus - Your Global Remote Team
At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.📋 When you join LTVplus Your Mission will be to:
Handle customer inquiries across email, chat, and social media like a pro.
Be the voice of the brand, providing personalized and top-notch support.
Collaborate with our awesome team to boost customer satisfaction and share insights.
Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
Adapt to different client needs - because every day is a new adventure!
🖥️ Tech Checklist - Gotta Have It!
A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
A quiet, cozy workspace to handle calls and chats like a pro.
LTVplus

Makati City, Metro Manila
Permanent
Part-time