Customer Service supervisor | sorsogonSM Mart Inc.

OVERSEE DAY-TO-DAY OPERATIONS: Provide day-to-day supervision of the Customer Service Assistants . COLLECT PAYMENTS & PREPARE REPORT Collect all payments from the counters at designated schedules for turnover to Treasury, & prepare report vs. cash / OVERSEE DAY-TO-DAY OPERATIONS: Provide day-to-day supervision of the Customer Service Assistants . COLLECT PAYMENTS & PREPARE REPORT Collect all payments from the counters at designated schedules for turnover to Treasury, & prepare report vs. cash / check payment . CHECK DAY-TO-DAY COUNTER OPERATIONS Act as backup processor during peak hours & CSA rest days, & validate erroneous transactions . CHECK INVENTORY Validate cash replenishment requests, & check & monitor counter supplies & products inventory . RECONCILE PAYMENT DISCREPANCIES Reconcile payment discrepancies in finalizing reports OVERSEE DAY-TO-DAY OPERATIONS: Run the day-to-day activities of the department . MANAGE CUSTOMER SERVICE STAFF Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts . CONSOLIDATE FEEDBACK FORMS Consolidate feedback handled & settled by CSM encode consolidated feedback in the prescribed report template print a copy of the report & discuss the report to CSM . MANAGE OPEX Manage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items . MONITOR INVENTORY OF SUPPLIES Monitor inventory level of supplies per area & track consumption of supplies at the GW area ensure availability of gift wrappers at any given time . MAINTAIN EQUIPMENT Plan repair & maintenance schedules & check proper handling of equipment/tools Qualifications: . Candidate must possess at least Bachelor's/College Degree . Knowledge of counterfeit detection and basic banking transactions is an advantage . With at least 2 Year(s) of working experience as a supervisor in the related field is required for this position. . Strong communication skills and phone etiquette. Required language(s): English, Filipino . Required Skill(s): Customer Service . Basic computer skills (MS Office) . Flexible to be assigned to work schedules supporting the retail operational hours . Willing to be assigned in The SM Store - Sorsogon . Full-time positions available
Monster

Bicol Region
Permanent
Full-time