Customer Service specialistMendoza Guazon Inc.

Job Descriptions
Assist Property Management with the day to day operations and tenant relations through the coordination of tenant requests and administration of maintenance services.
Communicating courteously with customers by telephone, email, letter and face to face.
Answer and route phone calls from tenants and vendors to the appropriate contact within Property Management and/or dispatch personnel based on immediate needs. Provide tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information.g-standing problems.
Investigating and solving customers' problems, which may be complex or lonResolve Resident Complaints
Manage Maintenance Communication. Communicate with property managers and customers regarding scheduled work.
Provide support to Property Managers by producing, modifying and /or distributing various forms, spreadsheets, manuals, information packages, and miscellaneous type-written information.
Provide high quality of customer service, update and maintain current daily and emergency tenant contact lists and tenant information manuals. Keeping accurate records of discussions or correspondence with customers;
Developing feedback or complaints procedures for customers to use.
Improving customer service procedures, policies and standards for your organization
Meeting with the manager and president to discuss possible improvements to customer service.
Handle miscellaneous assignments as requested by management
Maintained a highly organized filing system for leases, tenants, insurance certificates, vendors, buildings, drawings, contracts and POs.
Assisted property manager as needed on special projects
Assist with the coordination of rent/lease collections
Job Qualifications
Experience in real estate customer service minimum 1 year.
High degree of comfort and fluency in English. This is essential for this job.
With excellent customer service, interpersonal, presentation, and communication skills
Superior organizational skills
High comfort level with technology
Benefits:
Additional leave
Company events
Flexible schedule
Paid training
Schedule:
8 hour shift
Supplemental Pay:
13th month salary
Overtime pay
Performance bonus
COVID-19 considerations:
All customers should wear mask and face shield, many sanitation area, social distancing among employees, and 100 percent vaccinated employees.
Education:
Bachelor's (Required)
Experience:
Customer Service Representative: 1 year (Required)
Language:
English (Required)
Work Remotely:
No