Customer Service specialist - cebuJPMorgan Chase

Job Description : The Customer Service Specialist is responsible for providing outstanding service to our customers by providing timely resolutions to their queries. They will correspond with our customers through inbound/outbound calls regarding tr Job Description : The Customer Service Specialist is responsible for providing outstanding service to our customers by providing timely resolutions to their queries. They will correspond with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues. Our Fraud, Claims & Disputes group ensures our customers receive the best fraud detection and protection in the industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our customers. Minimum Qualifications Must be willing to work in an environment that requires 100% phone-based customer interaction Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred Completed at least 2 years in college or, High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience Willing to work on shifting schedule Applicants with completed application forms can visit our Talent Center from Mondays to Fridays, (08:00 AM to 06:00 PM - Manila Time) . Our Taguig office is at the JPMC Tower, 38th Street corner 9th Avenue, Uptown Bonifacio, Taguig City 1634 . Our Cebu office is at the 7F eBloc Tower, Jose Ma. del Mar Ave., Cebu IT Park, Apas, Cebu City, 6000 . You may also dial in to our Virtual Hub via Zoom for the initial interview. Our Virtual Hub is open from Mondays to Fridays (08:00 AM to 06:00 PM - Manila Time). To join, enter the meeting ID: 944 [Protected Info](No Passcode Required)
Monster

Cebu City, Cebu
Permanent
Full-time