Customer Service Representatives (voice)YourMembership Philippines

As part of our continuous growth, we are seeking for a CUSTOMER SERVICE REPRESENTATIVES to join our power team!
 
DUTIES AND RESPONSIBILITIES:
Excellent telephone manner and listening skills.
Provide good customers service and best resolution for the customer inquiries.
Always deliver professional customer service to customers, especially during any instances of emotional strain.
Service all job seeker and employer products sold through our partner Career Centers.
Quickly and easily navigate multiple websites and takes initiative to prioritize, manage, and complete projects.
Work with the Team Lead on planning on how to meet individual and team metrics.
Develop action plans with the Team Lead for escalated issues.
Responds to all aspects of customer inquiries to resolve billing and account servicing issues in a responsive respectful manner.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
College Degree preferred or has completed 2 years in college
Require 2 or more years of relevant work experience
Experience working in customer service preferred
Possesses a moderate understanding of general aspects of the job
Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Demonstrate ability to learn and understand basic office software applications
Excellent verbal and written communication, organization and follow up skills
Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
Ability to work effectively within a fast-paced, deadline-driven environment
Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information
Good People, Doing Good Things
 
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story!
 
At Community Brands, a great company awaits you...
Market-Competitive Compensation
Generous Allowances and Benefits
Quarterly Performance Bonus
Hybrid Setup with Equipment Provided
Leave Credits Upon Employment
Annual Leave Credit Conversion
Medical Insurance
FREE HMO of two (2) Dependents Upon Employment
Dental Coverage
Comprehensive Life Insurance
Annual Increase
Casual Environment
Purpose Driven Culture
Work-life Balance
Passionate about Community Involvement
Equal Opportunity Employer