Customer Service RepresentativeOrigo BPO Pty Ltd

Customer Service Agent answers incoming phone calls and provide support to callers experiencing technical problems and will listen to descriptions of customer's issues.
Key Responsibilities
Assists customers in gathering information and reason for calling
• Serves as the level 1 technical support to do basic troubleshooting and determining the fault in the
appliances
• Delivers service and support to end-users using and operating automated call distribution phone
software, via remote connection or over the internet
• Determines the type of service request, geography, warranty and appliances information based on
customer request
• Follows standard processes and procedures
• Identifies and escalates priority issues per the customer specifications
• Redirects problems to the appropriate resource
• Accurately process and records all transactions using a computer and designated tracking software
• Offers alternative solutions where appropriate with the objective of retaining customers' and clients'
business
• Follow up and make scheduled call-backs to customers when necessary
• Stays current with system information, changes and updates
Skills and Qualifications
Preferably with 3 to 4 years of experience in BPO Customer Service
• Must be technical minded and not necessarily with appliance knowledge
• Excellent English communication skills (written and verbal)
• Demonstrated proficiency in typing
• Knowledge of customer service principles and practices
• Effective listening skills