Customer Service RepresentativeUnicons Business Service

Description:
This position provides full support to our customers regarding their inquiries as well as general billing disputes and bill reviews. You will be responsible for creating and communicating any maintenance notifications from carriers to the affected customers. You will also open repair tickets and ensure you articulate all supporting details in a concise manner.
Requirements:
Excellent verbal and written communication skills
Must be able to handle high volume inbound calls and prioritize to make the required outbound calls for customer and agent follow up
Able to handle customers, various personalities and backgrounds with professionalism and patience, taking first tier escalations from the customer service team with confidence
Strong work ethic and flexibility are required for success in this position, the ability to be able to cover shifts and work overtime when needed is important
Must work well under pressure while being able to meet deadlines
Able to work in a fast-paced, demanding professional office environment
Able to use critical thinking skills to resolve customer issues
You must be able to quickly learn multiple proprietary software systems
Must be able to use Outlook, Word and Excel
Telecom experience is a plus
Previous experience interfacing with several systems and data entry is a plus
Customer software support a major plus, include investigating, diagnosing and assessing software problems
Salary: ₱25000 - ₱30000
Address: 33rd Floor One San Miguel Avenue Office Condominium Shaw Boulevard corner San Miguel Avenue, Ortigas
How to Apply: Apply at Bossjob!
Unicons Business Service Founded in 2001, AireSpring is a privately held, profitable, and debt-free Managed Communications Provider and Supplier of Managed Network and IT Services serving thousands of businesses in North America. AireSpring has the largest nationwide IP network in the U.S. and a partnership with over twenty major network providers. We specialize in multi-location enterprises offering one bill, one point of contract, one responsible vendor with white glove service and support.
We process over 4 billion calls per month.
We are renowned in the industry for delivering a broad range of innovative solutions at competitive rates. Our industry leading Managed Connectivity and Cloud Communications solutions are custom built for the individual needs of your business.
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Unicons Business Service Founded in 2001, AireSpring is a privately held, profitable, and debt-free Managed Communications Provider and Supplier of Managed Network and IT Services serving thousands of businesses in North America. AireSpring has the largest nationwide IP network in the U.S. and a partnership with over twenty major network providers. We specialize in multi-location enterprises offering one bill, one point of contract, one responsible vendor with white glove service and support.
We process over 4 billion calls per month.
We are renowned in the industry for delivering a broad range of innovative solutions at competitive rates. Our industry leading Managed Connectivity and Cloud Communications solutions are custom built for the individual needs of your business.
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Ortigas Center, Pasig City
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