Customer Service RepresentativeCastlekeep Holdings Inc.

CastleKeep Holdings, the holdings company of Skygo Marketing Corporation, and several other business units, is expanding, and we are looking for a talented individual to fill the Customer Service Representative role.
 
The Customer Service Representative (CSR) serves as the frontline contact for customers, handling inbound and outbound calls related to service follow-ups, account inquiries, collections, and customer satisfaction surveys. The role ensures accurate information delivery, timely resolution of concerns, and compliance with regulatory standards while maintaining a high level of professionalism and customer care.
 
Competencies
Call Handling: Handles inbound/outbound calls using scripts, regulatory requirements, and quality standards
CRM and Systems Knowledge: Accurately documents interactions and updates accounts using platforms (e.g., Salesforce, Zendesk, HubSpot)
Data Entry & Typing: Maintains efficiency with typing speed (30-50 wpm) and accurate data input
Negotiation (Collections Support): Engages in payment negotiation and account handling where applicable
Administrative Support: Assist in updating customer contact information to ensure successful follow-up.
Effective Collaboration: Reach out to the right process owners to clarify their understanding of a process or express a request
Qualifications:
High school Graduate (minimum), Senior High or College Undergraduate or Graduate
1 - 2 years experience in a call center or phone-based customer service role
Experience in debt collection and customer service role is an advantage
Experience with customer service software or CRM platforms (e.g., Salesforce, Zendesk, HubSpot)
Familiarity with outbound call and inbound call campaigns
Data entry and typing skills of 30-50 wpm
Multilingual communication skills (Bisaya, Tagalog, English)
Type: Full-time, Dayshift
Work Schedule: Monday to Friday (8:00 am to 6:00 pm)
Location: Avenir Bldg., Archbishop Reyes, Cebu City, 6000