Customer Service RepresentativeGECO Asia

Role: Customer Service RepresentativeWe are currently looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and a genuine passion for providing outstanding customer support.Location: Bacolod, Philippines
Work Mode: On-site (Work From Office)
Position: Full-Time
Nature: Voice, Email and ChatWhy Join Us?
Day 1 HMO ( can add 1 free dependent after 1 year up to 3 dependents)
Perfect Attendance Bonus
Paid Leave after 3 months tenure
Transportation Allowance
Rice Subsidy
Clothing allowance
Childcare Center
Onsite Pharmacy
Retirement Plan
Medicine and Vision Reimbursement
Qualifications:
Preferably minimum of 1 year experience in a customer service role.
No prior experience required - Fresh graduates are welcome to apply
Strong verbal and written English communication skills
Excellent problem-solving and multitasking abilities
Demonstrated patience and empathy in customer interactions
Proficient in using computers and relevant software applications
Ability to thrive in a fast-paced, team-oriented environment
Key Responsibilities:
Handle customer inquiries through phone, email, and chat
Resolve customer complaints and issues in a timely and efficient manner
Provide accurate product information and basic technical support
Document customer interactions and maintain detailed records
Follow up with customers to ensure issues are fully resolved and satisfaction is achieved
If you're passionate about delivering excellent customer service and are ready to grow with a dynamic team, we want to hear from you!
GECO Asia

Bacolod City, Negros Occidental
Permanent
Full-time