Customer Service RepresentativeHoliday Factory Tour Package Inc.

CUSTOMER SERVICE REPRESENTATIVE
 
Work Arrangement: On Site
Work Schedule: Mid Shift
Location: Cebu Business Park, Cebu City
Rate: Flexible & Negotiable
 
Holiday Factory is a travel company offering affordable holiday packages, including flights, hotel accommodations, and organized tours to various global destinations. Known for its competitive service, the company targets individuals, families, and groups seeking value-for-money vacations. Customers can book these packages online, with detailed itineraries and inclusions provided on the website. Recently, Holiday Factory has expanded its operations to the Philippine market, further broadening its reach and making travel accessible to a wider audience. The company is particularly popular in regions like the Middle East, emphasizing convenience and high - quality service.
 
Key Responsibilities:
Handle inbound customer inquiries via phone, email, and chat related to travel bookings, itinerary changes, cancellations, and other travel-related services.
Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.
Assist customers in making reservations and bookings, ensuring all details are accurate and complete.
Resolve customer issues and complaints with empathy and efficiency, escalating complex issues to higher-level support as needed.
Maintain up-to-date knowledge of travel industry trends, regulations, and company policies to effectively assist customers.
Follow up with customers to ensure their travel arrangements are satisfactory and address any post-travel feedback or concerns.
Collaborate with other departments, such as sales and operations, to address customer needs and enhance the overall travel experience.
Qualifications:
High school diploma or equivalent; associate's or bachelor's degree preferred.
At least 1 year of experience in a BPO Customer Service Role is REQUIRED.
Specific proven experience in Travel Industry Customer Service is a PLUS.
Excellent Communication Skills.
Benefits:
Generous Paid Time Offs, including Holidays
HMO - Health Insurance (Employee + 1 Free Dependent)
Clear pathways for career advancement within the company
Rewarding Salary Package