Customer Service RepresentativeRemote Employee

Remote Employee BPO has an outstanding opportunity for you!Role: Customer Service RepresentativeCompensation: Competitive Basic SalaryBonus: 5,000 Perfect AttendanceBenefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential, Free Meal, Free Uniform, Government Mandated Benefits, Company EventsWork Schedule: 9:00 pm to 6:00 am Philippine TimeWork Setup: Permanent Work-from-Office | San Fernando, PampangaJob Duties and Responsibilities:
Handling customer inquiries and complaints
Resolving service-related issues and concerns amicably
Documenting and updating customer records based on interactions
Inputting and coordinating data entry
Preparing reports for management review and analysis upon request
Providing administrative support to our clients and company business divisions
Navigate through multiple platforms with speed and accuracy.
Other duties as assigned
Explain the audit process to the policyholder clearly (training will be provided).
Follow up with the policyholder as needed using MS Outlook.
Handle an average of 60 cases a day.
Required Skills:
Strong work ethic
Knowledge of the Microsoft Suite (Outlook, Excel, Word, etc.)
Effective time management and organizational skills
Ability to multitask and work in a fast-paced environment
Excellent communication skills, both verbal and written
Strong interpersonal and customer service skills
Desired Skills:
Efficient and accurate typing skills
Ability to interact with others professionally and with confidence
Prior customer service experience is a plus.
Must have excellent English communication skills
Must have proven experience working in a customer service role in a BPO setup.
HMO plus 2 Free Dependents
P1,500 Rice Allowance
Night Differential
Free Meal
Free Uniform
Government Mandated Benefits
Company Events
12 SIL
Remote Employee

San Fernando City, Pampanga
Permanent
Full-time