Customer Service RepresentativeLogix BPO

Job Title: Customer Service for Financial Account
 
Location: Onsite | Cebu City
Employment Type: Full-time
 
Job Overview:
 
We are hiring dedicated and detail-oriented Customer Service Representative for our Financial Services Account. In this role, you will assist customers with a variety of financial transactions, including money transfers, account support, and issue resolution. You'll be representing a trusted global financial service provider, ensuring safe, accurate, and high quality customer experiences.
 
This is a great opportunity to grow your career in the financial support industry while developing strong customer service and compliance skills.
 
Key Responsibilities:
Handle customer inquiries related to money transfers, account access, and transaction status
Guide customers through using financial services platforms (web/app)
Verify identities and ensure adherence to financial compliance protocols (KYC/AML)
Address concerns regarding delays, transaction fees, exchange rates, and account issues
Investigate and escalate potential fraud or disputes
Assist with transaction updates, cancellations, or refund requests
Maintain data privacy and provide professional, empathetic support
Qualifications:
At least 2 years of BPO experience, ideally supporting a financial, fintech, or remittance account
Strong English communication skills (both written and spoken)
Highly detail-oriented and process-driven
Comfortable handling sensitive financial data
Able to multitask and work efficiently under pressure
Willing to work on shifting schedules, weekends, and holidays
Familiarity with compliance standards (KYC, AML) is a plus
Education:
Minimum: High School Graduate (with relevant experience)
Preferred: College Level/Graduate
What We Offer:
Competitive base salary + night differential
Monthly performance incentives
HMO, government-mandated benefits
Comprehensive training
Clear career growth paths and internal promotion opportunities