Customer Service RepresentativeJPMorgan Chase & Co. - Cebu & Manila Operations

CUSTOMER SERVICE REPRESENTATIVE
 
JOB DESCRIPTION
 
As a Specialist - Fraud, Customer Service in our dynamic team, where you will have the opportunity to provide outstanding service to our customers, resolve their queries in a timely manner, and grow your skills in customer interaction and problem-solving. You will be a key player in managing customer transactions, including fraud investigation, collections, payments, loans, and more, offering you a diverse and dynamic work experience. 
 
Job responsibilities:
Providing outstanding service to our customers. You will provide timely resolutions to their queries and correspond with them through inbound/outbound calls regarding transactions on their accounts. This includes handling issues such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other related matters.
Required qualifications, capabilities, and skills
Must be willing to work in an environment that requires 100% phone-based customer interaction
Completed at least 2 years in college or, High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
Willing to work on shifting schedules
Preferred qualifications
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred