Customer Service RepresentativeHighpoint Services Network Philippines

JOB DESCRIPTION
JOB/ROLE PURPOSE - Briefly summarize your job or role's main purpose in the organization/department/function.
- Responsible for handling customers' complaints and concerns through various channels.
- Provide relevant information about products and services to the customers
- Keep track of customer interactions, transactions, comments and complaints.
- Provide professional support which will yield to excellent customer satisfaction and first call resolution ratings.
- Meet the metrics agreed with the clients
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
JOB QUALIFICATION
Excellent oral and written communication skills
Atleast have an experience related in the position
Working knowledge on computer software and hardware
OTHER JOB REQUIREMENTS
Education
Bachelor's Degree / College Degree
Field of study
Business Studies/Administration/Management, Engineering (Computer/Telecommunication), Mass Communications
Specialization
BPO/Call Center
JOB BENEFITS
Health Card, Allowance, Free Parking, Life Insurance, Others
Communication Skills, Computer Literate, Customer Oriented