Customer Service RepresentativeCALLHOUNDS GLOBAL BPO CORP

JOB DESCRIPTION
Job Title: Customer Support Representative
Company: Callhounds Global BPO Corporation
Location: Eastwood City, Quezon City, Metro Manila
Work Set-up: Work On Site & Shifting Schedule
 
Responsibilities:
1. Phone Answering: Handle inbound calls from customers, providing assistance, answering queries, and resolving issues with professionalism and courtesy.
2. Chat Support: Engage with customers through live chat, addressing their concerns, providing information, and ensuring a positive customer experience.
3. Email Support: Respond to customer inquiries and concerns via email, providing detailed and helpful solutions while maintaining a high level of accuracy and professionalism.
4. Issue Resolution: Troubleshoot and resolve customer issues promptly, ensuring a satisfactory resolution and a positive customer experience.
5. Product Knowledge: Stay informed about company products and services to provide accurate information to customers.
6. Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints for future reference.
7. Collaboration: Work collaboratively with team members and other departments to address customer needs effectively.
 
Nature of the account: E-commerce/Retail (Blended):
E-commerce is the buying and selling of goods and services over the internet 
Ex. Shopee and Lazada, Ebay, and Amazon. 
 
 
JOB QUALIFICATION
Qualifications:
1. College Level; additional education is a plus, High School or Senior H.S graduate.
2. With at least 1 - 2 years of previous Customer Service Experience (Voice), preferably in a call center environment.
3. Good to excellent communication skills, both written and verbal.
4. Ability to multitask and navigate between phone, chat, and email support seamlessly.
5. Strong problem-solving skills and a customer-centric mindset.
6. Familiarity with customer support software and ticketing systems.
7. Proficiency in Microsoft Office and other relevant computer applications.
OTHER JOB REQUIREMENTS
Education
Senior High School Graduate
Field of study
Advertising/Media
Specialization
Customer Service
JOB BENEFITS
Health Card, Others
Communication Skills, Typing