Customer Service RepresentativeChannel Precision Inc.

JOB DESCRIPTION:
Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager.
 
RESPONSIBILITIES:
Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon.
Represents the brands to which he/she is assigned and familiarizes themselves with each brand's online selling policies.
Ensures that assigned brands achieve excellent performance ratings on Amazon and other marketplaces.
Addresses customer queries related to orders processed through Amazon, the company's website, and physical stores by coordinating primarily with the Supplier Management group, as well as the Listings, Inventory, Pricing, and Warehouse Teams.
Provides customers with shipment status updates.
Confirms, cancels, and processes refunds for orders as needed.
Sends out notifications for order delays.
Coordinates with shipping carriers to investigate lost packages and defective product claims.
Builds customer trust and earns positive feedback.
Updates internal tools, such as spreadsheets.
Helps maintain excellent metrics on Amazon and other marketplaces.
Handles special projects assigned by the Manager.
Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed.
ESSENTIAL REQUIREMENTS:
Graduate of any Business, or IT-related course
Confident in speaking American English and good at writing emails
Good computer skills and knows how to navigate the internet
Good Attendance record in previous employment
Great contributor even on matters outside his/her scope
Detail-oriented and highly organized
Willingness to work the night shift
Willing to work on weekends with a rotational schedule
Willingness to work during Philippine Holidays (holiday pay rule applies)
Willingness to relocate if you're residing outside the city of Cebu, Talisay and Mandaue.
From Leyte applicants, willingness to relocate within Baybay City, Leyte.