Customer Service RepresentativeContact Solutions Research and BPO

KEY RESPONSIBILITIES:
Resolve customer complaints over the phone
Assist with placement of orders, refunds or exchanges
Take payment information and other pertinent information
Place or cancel orders
Answer questions on warranties and terms of sale
Handle product calls
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Read from scripts
Handle changes in policies or renewals
CUSTOMER SERVICE REPRESENTATIVE
 
QUALIFICATIONS:
College level
Able to start immediately
Willing to work on site
Willing to work on shifting schedules
Has critical thinking skills with a focus on issue resolution and customer satisfaction
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Ability to handle stressful situations appropriately
Strong time management and decision-making skills.
Adaptability and accountability.
Experience in sales and financial account is preferred
BENEFITS
Competitive all-in compensation of 26K/month 
Exclusive signing bonus of up to 10K 
Point-to-point shuttling available (subject to change with prior notice)
Comprehensive HMO coverage for principal members upon regularization.
All government mandated benefits.

2 to 4 Years Experience