Customer Service RepresentativeTranscosmos Information Systems Inc.

A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment.
Key Tasks and Responsibilities
Responsible for handling customer support and technical-support related questions of customers and partners
Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
Assist customers or escalate service related issues to the appropriate department in accordance to the client's processes and procedures
Ensure compliance to customer Data Privacy and Security Policy
Communicate positively with team members, customers, and other partners
At least high school diploma or equivalent
Customer care experience at least 6 months
Positive and enthusiastic personality and approach to work
Ability to take right decisions, strong sense of ownership and accountability
Ability to apply creativity to resolving problems
Organised, accurate, with ability to multi-task
Excellent written and verbal communication
Willing to learn new skills and grow with the company
Languages
Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels
Life Insurance
Medical / Health Insurance
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 5 openings Graduated from high school
Established in Toyko, Japan over 50 years ago, transcosmos are widely recognised as the largest BPO provider in Asia, employing over 40,000 staff worldwide!
Transcosmos continues to pursue Operational Excellence by providing IT, Cusomter Support and E-commerce services through our 171 locations in 31 countries with a strong focus on Asia.
Furthermore, following the expansion of E-Commerce markets across the globe, transcosmos has been providing a comprehensive One-Stop Global E-Commerce Services to deliver the products and services of our clients to consumers in over 49 countries. transcosmos aims to be the "Global Digital Transformation Partner" of our clients, supporting the clients' transformation by leveraging digital technology, responding to the ever changing business environment.
Specialties
Digital Marketing, E-Commerce, Contact Center, Fulfillment, Web Integration, Omni-Channel DMP, Telemarketing, Analytics, Human Resources, Accounting, Back-Office, Order Management, SCM, Housing and Construction, Social Infrastructure, System Development and Support, and BPO
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time