Customer Service RepresentativeMyPass Global

MyPass Global is a fast-growing, award winning Australian technology company. We're empowering workforces to own and control their competency information using a Digital Skills Passport. By reversing the data-ownership model, we streamline compliance management for major industry players including Woodside, Beach Energy, UGL, INPEX, Enermech, Incitec Pivot Ltd and Methanex. Our technology isn't just solving problems for the Energy and Resources sector - it's also being used across Defence, Health Care, Volunteering and other highly regulated industries.
At MyPass we have an open, respectful and collaborative work environment where the status quo is challenged and both success and failure are celebrated. Our team culture is important to us, and we have a dedicated People and Culture team supporting all MyPassers and promoting our company values of passion, trustworthiness, curiosity and resourcefulness.
Benefits:
Fun & positive working environment
Central, open-plan office in Cebu
Exposure to a global team
Training and development opportunity
Referral bonuses for recommending new team members
Supportive team culture
Regular team social events
Health & Wellbeing benefits (access to free fitness app)
Succession opportunities to earn greater responsibility
Responsibilities
To provide excellent support to the business partners and workers regarding MyPass system issues, questions, technical and general concerns. Responsible for maintaining a high level of professionalism with clients and workers working to establish a positive rapport with every chats and emails.
We require someone to support our growing customer support and Helpdesk team. Key tasks will include responding to emails and online chat support within our Customer Service software. This involves following MyPass Global's processes, procedures, productivity, quality and timeframe benchmarks, updating online worker profiles (within our software system) if necessary, and general business administration support. Key selection criteria and required experience includes:
Fluency in spoken & written English
Customer service, administration and technical Support for customers, via email and live chat
Attention to detail and a methodical, systematic approach to your work (essential)
Resourceful and excellent problem-solving skills
Proven customer support experience or experience as a helpdesk specialist or customer service representative
Ability to multitask, prioritise and manage time effectively
Act as a team player and remaining professional and courteous with customers at all times
Excellent computing skills (including Excel, Word)
Excellent database administration skills
Experience with a variety of customised software applications
Clear and accurate communication (must have reliable, quality internet connection when required to work from home in the instance of COVID-related lockdowns)
Understanding of Construction, Manufacturing, Oil & Gas, Heavy Industry preferred
Willingness to work Night Shift (9:00pm-6:00am) & to work on weekends (Saturday/Sunday) is preferred & a premium will be offered for these shifts
Ensure confidentiality and privacy is respected and maintained at all times with respect to MyPass Global, clients, staff, products and services
Application Link: https://bit.ly/3jURDov