Customer Service RepresentativeClark Outsourcing

Position Description
Position Title: Customer Service Representative
Classification: Client Staff
Reports To: Account Manager, Client
Salary: 18000 to 25,000 Php/month
Primary Relationships: Internal Teams and client staff
Date: August 2021
Schedule: USA Business Hours (Night Shift)
Background:
As a Customer Service Representative you will handle inquiries by answering product and/or service questions by phone and email. You may also prepare correspondences, help process or resolve orders, and fulfill customer related needs in order to ensure quality satisfaction. The ability to effectively communicate via phone and email is of the utmost importance. Your focus to complete your tasks accurately and deliver high quality customer service in a timely manner is a primary function of your job. You will work under the supervision of an Operations Manager. Your overall goal is to ensure excellent customer service standards and maintain high customer satisfaction rates.
Responsibilities
Handle high volume of calls (Inbound and Outbound)
Provide a high level of service
Ensure quality satisfaction
Display polite and professional communication via phone, text, and email
Manage product / service inquiries by clarifying customer's requests
Recommend potential products, service, or solutions to problems
Maintain detailed records of customer interactions and activities
Requirements:
Bachelor Degree holder in any field
Mastery of spoken English with prior accent softening training or native English speaking
A minimum of 2 years as a Customer Service Representative
Good time management and task management skills
Proficiency in MS Office and Google Suite
Solid analytical and problem solving skills
Proficient computer and technical skills
Able to demonstrate initiative
High attention to detail
Clark Outsourcing

Central Luzon
₱25,000 per month
Permanent
Full-time