Customer Service RepresentativeRemote Staff

This is for a private lending company based in Australia. They are Australia's #1 choice for real-estate secured loans.
Status: Full-time; 40 hours per week
Schedule: 07:00 AM - 04:00 PM Manila Time
Requirements
Proven work experience as a Customer Service Representative and any other related roles is required.
High school diploma, general education degree, or equivalent.
Strong phone contact handling skills and active listening.
Familiar with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively.
Responsibilities
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Contributes to team effort by accomplishing related results as needed.