Customer Service RepresentativeRemote Staff

Our client: A leading Health Information Management Outsourcing company, with state-of-the-art offices in India and the United States. The client address all the problems of their clients while supporting their overall business operations. The Client help their clients to minimize operational and capital costs, recover investments quickly with high ROI, boost end-customer satisfaction, and increase productivity by leveraging the staff, processes, and technology, making us one of the most sought after outsourcing partners around the globe.
Duties and Responsibilities:
Act as a mentor between insurance company's/law firms and hospitals, doctors clinics and medical facilities.
Do a follow-up on medical reports of patients who have been discharged from the mentioned medical institutes.
The main aim is to get the reports from the medical facility within the time frame mentioned by the client.
Maintain time-service, quality and production goals using good work queue management and customer service skills maintain a high level of customer service skills.
Present a friendly and professional demeanor. Protect the security of medical records to ensure that confidentiality is maintained in observance of the HIPAA Compliance policy.
Handles a high volume of continuous telephone calls and gathers needed information promptly. Method of transmission can either be inbound or outbound.
Performs multiple tasks simultaneously. Perform both individually and as a team to meet daily production expectations. Use appropriate judgment in upward communication regarding customer issues.
Qualification:
At least 2 years of any BPO experience, US-based medical/healthcare industry.
Any Diploma or Graduates are acceptable to apply in any course.
Willing to work for a night shift schedule or any time zone.
Can Start ASAP
Home Office Requirements:
Internet Connection: Must be 5mbps at the least, preferably wired connection with PLDT, Cable connection is fine if it's more than 5mbps. We DO NOT accept plug-in, wi-fi or wimax.
Computer/Laptop: The contractor must have a good working computer.
Headsets: The Contractor must have noise cancelling headsets preferably Plantronics Black wire C320M headsets. Assessment will be done during test calls.
Dedicated Home Office - Contractors are required to have a dedicated home office free from noise and distractions.
Webcam - for meeting purposes
Must be comfortable in working with monitoring tools
Power back-up (8 to 10 hours battery backup)