Customer Service RepresentativeSHORE360, INC.

Roles and Responsibilities
Assisting customers by calling, emailing, or chatting in with support questions
Assisting customers calling in with inbound customer service related questions or concerns about shipping, returns, or policies
Responding to inbound emails from customers in a polite, professional manner providing answers to all questions and any additional information that the customer may find helpful
Helping customers to find the proper equipment to meet their individual needs and sets up sales orders which includes providing assistance in selecting an appropriate carrier, confirming the accuracy of the order, and processing a credit card authorization
Creating new customers in our ERP and makes any necessary adjustments to customer accounts as needed
Always maintain a professional and courteous demeanor and providing the highest level of support in order to resolve any difficult situation that may arise
Working with Inside Sales Representatives, Technical Experience
Representatives and other team members to provide superior service internally as well as externally
Any other duties that are assigned
Required Experience
1-2 years customer service experience
Level 1 Technical Support experience either IRL or via phone preferred
Ability to independently research, troubleshoot and probe technical issues
Must have superior attention to detail
Excellent communication, listening, and problem-solving skills
Mac Hardware/Software experience preferred
Ability to adapt to change and work in a fast-paced, ever-changing environment
40 WPM or greater required and strong data entry skills helpful
Ability to multi-task, prioritize workload and work with a sense of urgency in order to meet the needs of business needs
Strong team skills and the ability to work well with others are required
Genuine empathy and interest in assisting others will ensure long-term stability and enjoyment
Minimum Qualifications
Two-year college (Associate's Degree)1-3 years
Trade or Technical School (Certificate or diploma) 3-5 years
Four-year college (Bachelor's Degree) 5+ year
1-2 Years of customer service support
A Successful Candidate must have
Applicable Call Center performance metrics
Ability to answer questions and fix customer problems that are brought up
Call, email, & Chat quality
Demonstration of initiative for completing work
Proficient with
Microsoft Excel
Google Apps
Experience Advantage
Experience in Technical support
ShoreXtra Perks
Free barista-style coffee
Free parking and jeepney services
Highly engaged team
Unlimited potential for growth
Challenging role
Fun and family-oriented working environment