Customer Service RepresentativeMonoprice

Candidate must possess at least Bachelor's/College Degree in any field.
At least 2 Year(s) of working experience in the related field is required for this position.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Receive, process, and enter incoming orders for customers.
Reviews and updates customer records in database.
Resolves problems and refers unresolved ones to the responsible parties.
Performs due diligence on customer inquiries through oral/written communication.
Provide support to the key accounts team members
Responsible for maximizing customer orders by offering additional products that are relevant to the customers' needs.
Resolves customer complaints regarding orders, shipping, and merchandise. Follows up with customers when necessary.
Escalates customer issues to either CS Supervisor or CS Manager when applicable
Has or can quickly develop an acute knowledge of transit/ shipping methods
Responds to customer correspondence as applicable.
Tracks customer orders using the UPS system.
May be required to provide Reception area coverage as needed.
May be required to retrieve voice mail and follow up with customers.
Other duties may be assigned to accomplish company or department objectives.
QUALIFICATIONS:
To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
Two year plus related experience in a call center required
Associate degree required
Other Skills and Abilities
Problem solving skills to ensure resolution and great service.
Excellent interpersonal skills.
Exceptional written and verbal communication skills
Positive and enthusiastic attitude with exceptional customer service skills.
Well-developed organizational and communication skills.
10 key proficient
45 WPM minimum
Language Skills:
Ability to read, write correspondence, and communicate with all members of the organizations, customers and vendors (internal and external) in a clear, easily understood manner in English.
Mathematical Skills:
Ability to perform intermediate level mathematics such as calculating discounts, percentages, budgets, etc. Advance knowledge of statistics and analysis.
Reasoning Ability:
Ability to carry out simple written and oral instructions.
Interaction with Others
The employee must be able to follow company policies; receive directions from others; work effectively with co-workers in a constructive and positive manner; listen to and objectively consider ideas and suggestions for improvement; keep others informed of work progress, deadlines, or other pertinent issues; address problems constructively to find acceptable solutions; keep commitments; and always respect the diversity of the company's workforce in actions, words and deeds.
Work Location:
Our Office is located at Araneta Center, Cubao Q. C.
Work Schedule :
Night Shift; 10:00 pm to 7: 00 am