Customer Service RepresentativeAsiawide Land Specialist Development Corp

Job Responsibilities:
Provide assistance in the processing and handling of customer requests, inquiries, and complaints.
Receive and log all submitted requests and coordinate with various departments for timely processing.
Answer incoming telephone inquiries and respond to a request for information received by e-mail, fax and SMS and
coordinate request to the concerned department when necessary.
Initiate outgoing calls in accordance with the procedure and encourage customer feedback in order to improve services.
Prepare customer correspondence while adhering to company guidelines and legal liabilities. Escalate issues to the senior officer/department head when appropriate.
Educate the customer when applicable to prevent the need for future contacts.
Log and update customer service requests, complaints, and all pertinent information in the database.
Support the company in developing effective customer service strategies to improve and increase customer satisfaction:
Collects and tabulates data relating to customer requests, complaints, and service surveys. Ensure timely submission to
the Customer Care Officer for the preparation of monthly reports.
Ensure availability of customer service-related survey questionnaires.
Develop in-depth knowledge of company projects, policies, and guidelines affecting customer's transactions to be able to communicate effectively with the clients.
Stay abreast of any changes in the company policies and guidelines affecting customer's transactions and oversee the effective communication of these changes within the customer care team.
Enhance knowledge, skills, and abilities by participating in training opportunities and reading-related professional publications.
Suggest recommendations to improve the customer service program of the company.
Job Qualification:
Education: Bachelor's (Preferred)
Experience: Customer Service Representative: 1 year (Preferred)
Language: English (Preferred)
Schedule:
8 hour shift
Supplemental Pay:
13th month salary
Overtime pay