Customer Service RepresentativeNations Info Corp

Nations Info Corp is looking for an experienced Customer Support Representative working full time or part time to service our rapidly growing subscriber base. In our exciting, fast-paced environment, you will be a front-line representative, in charge of delivering exceptional customer service to subscribers by telephone and email. You will process new orders (or work to retain current customers), describe products and services, process cancellations, issue refunds, and ensure customer satisfaction. Candidates must have prior customer service experience and bring their enthusiasm and fresh ideas to the team. This is a remote position.
Responsibilities
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly, providing quality service and support
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable and document interactions appropriately
Troubleshoot customer issues over the phone
Maintain a balance between company policy and customer benefit in decision making
Handles issues in the best interest of both customer and company
Skills and Qualifications
Ability to communicate clearly and professionally, both verbally and in writing
Excellent listening skills
Strong commitment to customer satisfaction
Demonstrate passion for excellence with respect to treating and caring for customers
Takes initiative
The ability to analyze and resolve customer issues with minimal supervision
The ability to sell to and retain customers
The ability to analyze and resolve customer issues with minimal supervision
Demonstrates patience, and can maintain a positive attitude
Possess a strong work ethic and team player mentality
Bi-lingual (English/Spanish) is a plus