Customer Service RepresentativeYourMembership Philippines

Established in 1998, YourMembership helps associations, organizations, publishers and other companies around the world provide more value to their users, drive non-dues revenue through innovative career centers and buyers guides, increase their relevance through innovative engagement tools, and enhance overall operational efficiencies. YourMembership's SaaS-model membership management solution provides associations with the tools they need to effectively brand their organizations, engage their customer bases, and streamline their administrative processes.
 
As the globe's largest provider of membership management and association management software, YourMembership now provides comprehensive membership solutions to over 4,300 customers in 32 countries. Headquartered in St. Petersburg, Florida, YourMembership has additional offices in Chicago, Illinois; Austin, Texas; New London, Connecticut, Peterborough, United Kingdom and just started operation at Cebu City, Philippines last January 18, 2016.
 
CUSTOMER SERVICE REPRESENTATIVE
 
Job Summary
 
Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Typically reports to the Customer Service Manager.
Job Responsibilities
Clearly communicate ideas and give directions to customers via phone, email, chat and help desk ticketing system.
Coach clients on using their account, understanding our platforms/services, reading reports, as well as informing them of industry recommendations, system troubleshooting, various data entry assignments, client account set-ups, system walk-through, etc.
Effectively respond to all aspects of customers' inquiries or requests
Always deliver professional customer service to customers, especially during any instances of emotional strain.
Work with the Customer Service Manager on planning on how to meet individual and team metrics.
Job Requirements
Have strong communication skills
Ability to clarify customer's complaint and recommend potential products or services
Able to assist users and admins, via phone, online and/or on-site
Must be able to multitask effectively
Ability to resolve a high- volume of customer issues with attention to detail and empathy
Able to work independently and prioritize tasks
Have good organizational abilities
Ability to provide product information and review alternative solutions
Possess a strong work ethic and professional attitude
Strong attention to detail with time management and decision-making skills • Must be dependable and punctual
Have excellent grammar, writing and telephone skills
Proficient in Excel, Word, and other internet-based software Computer and internet savvy

No Experience