Customer Service Representative - work directly with us brandIdoll Inc

Offer description
Negotiable Permanent contract Full Time Remote
RKIN develops water technologies essential for a long, healthy life.
Shared values of innovation, fairness, teamwork, a growth-oriented mindset, and discipline unite our team.
Our home office is located in Fort Myers, FL. Thousands of people across the US, Canada, and Mexico have purchased RKIN products.
As a Customer Service Representative, you will be responsible for connecting with existing and potential new customers, ensuring that they receive the necessary service and information about our product. From taking on new challenges to following the lead of seasoned professionals, we promise you will grow, learn, and make a difference.
If you're a person who is driven by delivering results for customers and thriving in a fast-paced environment, this is a perfect position for you. Be sure to read on!
You're good at:
-Strong and Clear written and verbal communication
-Strong empathy for customers and their success
-A desire for committing, over-delivering, and following up with customers to make sure they're satisfied with RKIN products
-Problem-solving and analyzing data to gain clear insights to improve customer success
-Managing your work and collaboration in a highly organized and proactive fashion
-Communicating brand/products effectively and clearly to the market and potential customers
Extra awesome:
-You love inspiring others with enthusiasm
-You love connecting with people
-You love to make sure every single little detail matches expectations
-You have experience working at a water treatment or e-commerce company
-Bilingual
What you'll do:
Customer Service Representative, you'll be responsible for
-Providing customer support
-Inbound phone calls to qualify leads and schedule product demos
-Partnering and working closely with team members to achieve customer satisfaction and ensure customer loyalty
-Acting as a liaison between internal teams to ensure customer needs are being met
-Being a trusted advisor, thought leader, and subject matter expert to customers concerning RKIN's products
What you'll need:
The following experience is relevant to us
-3+ years of experience in environments with a preference for customer service, operations, management, water treatment, or consulting background
-Experienced with online tools (i.e., Google Docs, sheets, Trello, Zoom, GoToWebinar)
-History of meeting and exceeding customer expectations
-Excellent communication, organizational, and analytical skills
-Extremely comfortable engaging with customers to ensure their success
-Ability to work on weekends and during daytime EST
Why join us
Working at RKIN can accelerate your career and allow you to work with world-class talent. We're a small team that loves what we do, and all thrive on our ability to make an impact. Many benefits come with working with us, such as Paid time off(vacation) and monthly bonuses.
We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Apply today
Requirements
Minimum education level: Senior high school
3 years of experience
Language(s): English
Knowledge: Customer service, Business development, Goal-oriented, Self-improvement
13 minutes ago
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