Customer Service Representative - with 6mos bpo experienceNezda Technologies

Description
We are hiring a customer service representative to manage customer queries and complaints.
Job Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
Minimum education level: Senior high school
Years of experience: 1
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes