Customer Service Representative - with 2 years of related experienceShore 360

Description
Roles and Responsibilities
- Providing first-level query responses to customers
- Booking deliveries into the freight management system
- Ensuring queue length and call wait times are kept to a minimum
- Managing large amounts of inbound and outbound calls in a timely manner
- Build sustainable relationships and engage customers by taking the extra mile
- Using online systems to access data and answer inquiries
- Logging notes on all issues/inquiries against the relevant job
- Investigating, resolving, or escalating all driver queries in a timely fashion
A Successful Candidate must have
- Strong customer service focus
- Excellent written and spoken English
- Excellent telephone manner
- Proficient computer skills
- Confidence in taking calls from outside of the Philippines
- Effective communication skills, including the ability to effectively communicate to individuals and groups
- Ability to work without supervision
- Ability to deal with busy, high-pressure situations
- Ability to work cooperatively and effectively within the team and the organisation
- A personal presentation that reflects a professional image and the values of the organisation
ShoreXtra Perks
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Pampanga, Central Luzon ·  Now