Customer Service Representative (voice)One.com

CUSTOMER SERVICE REPRESENTATIVE (VOICE)
 
Requirements:
High school diploma, general education degree or equivalent
Customer service experience or customer service-oriented skills
Effective communication skills
Good interpersonal skills to collaborate efficiently and work better as a team
Competencies Required:
Handling incoming support queries through inbound and outbound calls, chat, and email channels
Have a high customer satisfaction focus, making sure by asking the right questions, to get the heart of the issue
Take ownership of customer cases and follow up in a timely manner
Escalate issues or improvements to the appropriate channels
Personal Qualitative and Quantitative targets are being met
Ability to thrive in a fast paced and sometimes high-pressured environment
Capable of receiving feedback and coaching and using it to enhance their skills
Ability to multi-task, prioritize and manage time effectively