Customer Service Representative - virtual assistantTomodachi Group of Companies, Inc.

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Communication to customers will be through social media platforms.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Willing to work of weekends
Work Schedule:
- Thursday to Monday (5 days a week), from 3:00PM to 12:00 mid-night
​Candidate must possess at least Bachelor's/College Degree in Marketing, Advertising/Media, Linguistics/Languages, Mass Communications or equivalent.
At least 1 Year(s) of working experience in the related field is required for this position.
Required Skill(s): Ms Office, Customer Support
Preferably 1-4 Yrs Experienced Employee specialized in E-commerce or equivalent.