Customer Service Representative | up to php27kGo Virtual Assistant

Night Shift, above-industry rates, HMO + 1 dependent from start date, 15 days leave, Monthly Celebration Dinner & Monthly CEO Lunch.
Who is GO-VA?
We provide our clients based in Australia, NZ, Singapore, and the US, among others, with offshore employees. We are a managed operations company. With us, you will enjoy a friendly professional team environment with lots of great benefits.
We are known for our kind and caring culture.
About Your Client:
You will work with a business that provides e-scooter rental services across New York and Jersey City as part of a vision to make eco-friendly transportation available and more accessible. They build partnerships with cities, campuses, and real estate managers to make commutes greener while adding value to communities.
What You Will Do:
Identify and assess customer needs and seek resolution.
Take inbound calls and facilitate customer concerns.
Provide accurate, valid, and complete information by using the right methods and tools.
Analyze customer concerns and needs to improve customer relationships.
Work alongside an onshore customer service team in completing tickets and tasks.
Tracking of less than 4-star reviews: Documenting these and reaching out to the reviewers to further know and address their concerns.
Track lost and stolen vehicles.
Monitor non-paying customers.
Ensure customers receive excellent and consistent service by providing the same types of assistance and handling issues in a similar manner
Document business requirements.
Skills and Qualifications:
At least 1- 2 years experience in Customer Support.
Experience with the CRM platforms is an advantage.
Strong verbal and written communication skills.
Service-oriented and driven to provide the highest level of customer service
Strong collaboration skills.
Can work effectively and efficiently while being independent.
Strong work ethic with a focus on team success.
Can work well under pressure.
Flexible about shift schedules.
Willing to work office-based if required.
Amenable to work in Cebu City.
Benefits You Will Enjoy:
HMO from start date plus 1 free dependent (Conditions apply). With P180K coverage, P10K medicine reimbursement, private room, and no hierarchy.
P100K Life Insurance coverage
Welcome gift on your first day
10 days leave (Year 1) | 15 days leave (after Year 1)
Monthly Discover You lunch, including CEO presentation, training, and awards
Welcome Afternoon Tea with the CEO
Monthly gratitude event
Christmas and New Year break
P5K referral bonus and a chance to win P20K
Free coffee for our office-based team
This is an office-based role and you will report to our Cebu City Health Department-approved facilities in Cebu I.T. Park.
If you believe you're the right person for this role, APPLY NOW at https://r24.go-va.com.au/apply or select "Apply Now" at the bottom of the screen. We'd love to hear from you!
Night Shift, above-industry rates, HMO + 1 dependent from start date, 15 days leave, Monthly Celebration Dinner & Monthly CEO Lunch.
Who is GO-VA?
We provide our clients based in Australia, NZ, Singapore, and the US, among others, with offshore employees. We are a managed operations company. With us, you will enjoy a friendly professional team environment with lots of great benefits.
We are known for our kind and caring culture.
About Your Client:
You will work with a business that provides e-scooter rental services across New York and Jersey City as part of a vision to make eco-friendly transportation available and more accessible. They build partnerships with cities, campuses, and real estate managers to make commutes greener while adding value to communities.
What You Will Do:
Identify and assess customer needs and seek resolution.
Take inbound calls and facilitate customer concerns.
Provide accurate, valid, and complete information by using the right methods and tools.
Analyze customer concerns and needs to improve customer relationships.
Work alongside an onshore customer service team in completing tickets and tasks.
Tracking of less than 4-star reviews: Documenting these and reaching out to the reviewers to further know and address their concerns.
Track lost and stolen vehicles.
Monitor non-paying customers.
Ensure customers receive excellent and consistent service by providing the same types of assistance and handling issues in a similar manner
Document business requirements.
Skills and Qualifications:
At least 1- 2 years experience in Customer Support.
Experience with the CRM platforms is an advantage.
Strong verbal and written communication skills.
Service-oriented and driven to provide the highest level of customer service
Strong collaboration skills.
Can work effectively and efficiently while being independent.
Strong work ethic with a focus on team success.
Can work well under pressure.
Flexible about shift schedules.
Willing to work office-based if required.
Amenable to work in Cebu City.
Benefits You Will Enjoy:
HMO from start date plus 1 free dependent (Conditions apply). With P180K coverage, P10K medicine reimbursement, private room, and no hierarchy.
P100K Life Insurance coverage
Welcome gift on your first day
10 days leave (Year 1) | 15 days leave (after Year 1)
Monthly Discover You lunch, including CEO presentation, training, and awards
Welcome Afternoon Tea with the CEO
Monthly gratitude event
Christmas and New Year break
P5K referral bonus and a chance to win P20K
Free coffee for our office-based team
This is an office-based role and you will report to our Cebu City Health Department-approved facilities in Cebu I.T. Park.
If you believe you're the right person for this role, APPLY NOW at https://r24.go-va.com.au/apply or select "Apply Now" at the bottom of the screen. We'd love to hear from you!
If you believe you're the right person for this role,
Send your resume to *******@go-va.com.au
Or, click the button below:
If you believe you're the right person for this role,
Send your resume to *******@go-va.com.au
Or, click the button below:
For your comfort and convenience, all interviews will take place over the phone and online. Build your remarkable career in GO-VA. Come join our tribe!
For your comfort and convenience, all interviews will take place over the phone and online. Build your remarkable career in GO-VA. Come join our tribe!
APPLY NOW
Come join our tribe and build your brighter future at GO-VA.