Customer Service Representative - start asapFair Trade Outsourcing

PECIFIC DUTIES AND RESPONSIBILITIESThe following are the specific duties and responsibilities of the Customer Service Representative.
Answering calls and responding to customer complaints.
Accessing customer accounts and policy schedules.
Providing customers with detailed information about policies and products.
Recommending available products.
Adhere to provided scripts and FAQ responses.
Learning and understanding company insurance products.
Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
Typing up complaint reports.
Managing the customer complaint database.
REQUIREMENTS
Excellent communicator, both oral and written
Strong problem solving and communication skills
Strong analytical skills to investigate and resolve customer issues
Able to multitask efficiently under time pressure
Previous experience in managing customer focused teams
Proven experience in managing a service and support focused team culture
Fair Trade Outsourcing

Iloilo City, Iloilo
Permanent
Full-time