Customer Service Representative (sports illustrates tickets)SupportNinja

Position Title: Customer Service Tier 1 - Sports Illustrated Tickets - Onsite
Job Location: Clark Freeport Zone, Pampanga
Why we're awesome?
SupportNinja is redefining the outsourcing space. Our mission is to "Show the World a Better way to Outsource". What does this mean?
We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.
We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world's largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.
Be a Ninja and enjoy the following benefits:
Fun, fast-paced environment where you can stretch your creativity
HMO upon hire + 1 dependent upon regularization!
Life Insurance upon hire
10 Paid time off upon regularization + 1 Birthday leave every year!
Competitive Salary
Primary Objectives:
To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.
Job Responsibilities: * Supports customers across all communication channels, handling both inbound and outbound support
Assists customers in all capacities, including but not limited to assisting the customer with navigating the client website and mobile App, understanding fulfillment expectations
Provides the customer with updates regarding their transaction(s),outlining & reinforcing client's customer facing policies
Assists client's customers with accessing their tickets / delivery, assisting with or reporting on customer claims, reporting and resolving technical issues or malfunctions
Assists customers with any escalated matters and/or special requests.
Solves simple as well as complex problems, while recording all contact and reporting resolved and unresolved issues using a combination of internal reports, internal applications and Help Desk tools
Understands linear processes and generates reports in order to proactively identify and resolve issues.
Works with the company's inventory vendors in order to obtain updates, report problems, and relay information in order to support the customer.
Qualifications: * 1-2 years experience in a similar Customer or Client Support role
Experience working with a Customer Relationship Management(CRM) or Reservation Management solution such as Salesforce, Hubspot, Oracle,Opentable, Zendesk,Freshdesk, Apptivo, and/ or JIRA
Excellent communication skills, both written and verbal
Process driven; responsible & accountable for task
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
In-depth knowledge and experience in Microsoft Office tools, particularly in Excel
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multitask, prioritize, and manage time effectively.
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
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SupportNinja

Philippines
Permanent
Full-time