Customer Service Representative - solar programClearSource

Trade your job for a career at ClearSource!
Are you passionate about providing customer service?
For more than a decade, ClearSource has delivered on our promises by nurturing careers and helping our staff turn professional goals and personal dreams into reality.
ClearSource is different because we hire the best and help them thrive. We do this by helping our people get what they want by working with them to achieve their dreams. So just what would you be doing as a ClearSource Customer Service Representative?
You'd be helping the company with providing great customer service and achieving its goal. In short, you will practice your expertise while doing what you love.
Core Responsibilities:
Review, prepare, submit and receive permit application packages in accordance with jurisdicitonal requirements and support the application throughout its lifecycle (Also, interconnection, rebate, etc... applications as deemed applicable by leadership).
Coordinate payments, communicate with internal parties to facilitate proper jurisdictions comments/revisions, record corrections and update database(s) for process improvement, and collaborate to streamline team processes.
Ensure high quality of submissions (and approval rates) by staying up to date on all solar submission processes and AHJ requirements
Adhere to established schedule as designated by leadership
Maintain professionalism and responsiveness in workplace and online communications
Make meaningful contributions in all weekly meetings (1x1's and team huddles) by maintaining engagement through questions and responses
Live by and promote the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy)
Requirements
1-year BPO experience is preferred
High School Diploma or higher education
Excellent verbal and written communication skill
Background on handling escalated calls is a plus, but not required
Familiar with MS Office and Google applications
Benefits
Competitive salary
Medical and Dental Insurance (With free dependents)
Group life insurance
Paid time off (PTO) such as sick days and vacation days
13th Month Pay
Outstanding career growth
Career growth opportunities
Passionate, energetic & innovative work culture
Friendly team driven environment
Skills and experience development
ClearSource

Metro Manila
Permanent
Full-time