Customer Service Representative - rank mathOne.com

Requirements:
High School Diploma, general education degree or equivalent
1 year of WordPress technical or Customer support experience
Strong written and verbal communication skills
Able to engage with customers warmly and effectively; maintain calm under pressure
Basic knowledge of PHP, CSS, Javascript, and React
Proficient in troubleshooting, debugging, and providing detailed solutions to WordPress-related issues
Competencies Required:
Provide professional support through email and chat in a timely manner
Ensure high customer satisfaction by delivering friendly and effective assistance
Handle high ticker volumes efficiently with sacrificing quality
Meet key performance indicators (KPI), including: response time (aim for 3 replies per hour), resolution time, and customer satisfaction.
Conduct basic troubleshooting for WordPress-related technical issues
Test new plugin releases and work with the development team on product bugs
Collaborate with team members to share knowledge and improve overall support processes
Provide feedback to enhance products and services based on customer interactions
Stay updated with WordPress developments to improve support quality