Customer Service Representative - Quezon City (Work Onsite)John ClementsConsultants Inc.

Requirements
At least 1 year(s) of working experience in the related field is required for this position.
Candidate must possess at least a Doctorate Degree on any course.
Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.
Responsibilities
GET HIRED ONLINE! ALL INTERVIEW PROCESSES WILL BE DONE ONLINE!
Qualifications:
Completed 2 years in College in any field with at least 1 year of BPO experience
Excellent communication skills is a must or at least be intermediate level
Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information
Minimum keyboarding skills of at least 30 words per minute
Ability to multi-task and navigate multiple applications at the same time
Amenability to work at night fulltime, shifting schedules and Philippine holiday
Willing to work in Quezon City - shuttles will be provided/ taxi allowance
Job Description:
Answer inbound calls from customers
Facilitate outbound phone calls for follow up and updating customers
Document all calls handled accurately
Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
Redirect/Transfer calls to the correct department for better transition and service
Adhere to prescribed shift and schedule
Adhere to set service level targets or key performance indicators
HMO is provided on the FIRST DAY!
Additional Info
Salary between PHP 15,000.00 and PHP 25,000.00
Location: Quezon City, NCR.
Full Time position(s) are available.
Number of vacancies: 10.