Customer Service Representative - premium airline account (mnl)Teledirect Telecommerce Phils Inc

#BeHappier Are you a customer service Rockstar who wants to be part of our team for one of the biggest Hospitality and Travel platform in the world? Are you passionate, driven, and can deliver outstanding customer service experience? We are looking #BeHappier Are you a customer service Rockstar who wants to be part of our team for one of the biggest Hospitality and Travel platform in the world? Are you passionate, driven, and can deliver outstanding customer service experience? We are looking for a Customer Service Representative to join our growing family. Come home and start your #BeHappier journey with TDCX today! Top Reasons to work with TDCX Attractive Remuneration Comprehensive Medical Care and Insurance Coverage Premium and Instagrammable Workspaces Engagement and Recognition Programs Strong Learning and Development plans for your growth and career acceleration Easy to locate area with direct access to public transport Positive culture for you to #BeHappier at work Enjoy flexible working arrangements Be coached and mentored by experts in your field Join a global company with 25 years of experience and more than 200 industry awards What is your mission? As a Customer Service Representative , you will be working with our Premium Airline Account to deliver #happier customer experience. You will provide customer service and/or support through email/phone/chat. You are also required to perform these job functions: Handle phone-in/chat enquiries of current and prospective members in respect to Airline industry program Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules Maintain member accounts whenever there are changes in their profiles Send program related collaterals and forms Advise on latest promotions and mechanics Manages feedback/ complaints and liaise with backend support to resolve members' issues Who are we looking for? Candidates must have completed at least 2 years in College or possess Bachelor's/College Degree, in any field At least 1year experience in supporting a premium or international airline in a BPO setup (Amadeus background is an advantage) Experience in handling different types of customers (leisure & business) Background in GDS/Reservations system Background in IROPs, Schedule Change, Refund, Fare calculation, Escalations, Complaints Experience in handling different channels (Phone, Email, Chat, Back Office) Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours Patience, empathy, and a unique ability to manage stress Possess strong analytical skills to identify cause of problems & recommend solutions Good communication and interpersonal skills
Monster

Philippines
Permanent
Full-time