Customer Service Representative japanese language4Nexgen Enterprise Corporation

4NEXGEN ENTERPRISE CORPORATION
 
Is in need of:
 
CUSTOMER SERVICE REPRESENTATIVE JAPANESE LANGUAGE
(Office Based)
 
Knowledge & Skills Required 
 
Communication Skills
Must possess at least JLPT N1, N2, or N3 certifications
Excellent communication skills in Japanese (written and verbal)
Ability to communicate correctly and clearly with the customers
Excellent documentation skills
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customers issues without distraction to resolution
Good composition skills – ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently
Computer Knowledge/Skills
Ability to use a desktop computer system
Familiarity with Windows, Microsoft Outlook, Microsoft Office (Word, Excel, etc.) and internet browsers.
Excellent typing skills
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Customer Focus
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers.
NOTE: Only those with JLPT certifications will be entertained

No Experience
Open to Work From Home