Customer Service Representative (insurance processor)REALPAGE (PHILIPPINES), INC.

Job Summary:
The primary function of the position is to process (data entry) documentation received from vendors as it pertains to their respective clients. Documentation refers to insurance certificates, insurance endorsements, W-9's, licenses, and vendor agreements.
Responsibilities for this position include but are not limited to the following:
• Key insurance data into the Compliance application daily for both global & PS clients
• Review data input for accuracy/completeness
• Meet minimum quantity per hour requirements of 6 JPHfor global clients
• Meet minimum quality standards of 96%
• Reindex/Classify documents as needed
• Able to use the WebApp as needed independently
• Provide support for corporate and licensing jobs as needed
• Attend Property Specific training within 3 months of reaching minimum global client expectations
• Report system issues such as bugs, latency or outages in a timely fashion
• Other responsibilities may be assigned on an as needed basis by management including but not limited to outbound email/phone campaigns, internet research, etc.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
• High school diploma or equivalent required
• Strong organizational ability; must be able to handle multiple tasks simultaneously
• Detail orientated
• Proficient knowledge of MS Word and Excel required; general offices skills such as data processing, filing, emailing and faxing
• Excellent language and communication skills (written and verbal)
• Excellent keyboard/typing skills specifically on accuracy
• Must be able to work well with individuals at all levels in and out of the organization
• Able to sit or stand for frequent periods in the same location with some opportunity to move about
• Able to learn new processes and tools in a fast paced environment
• Able to work OT as dictated by the needs of the business
• 15 -20 required internet speed
• Night Shift