Customer Service Representative iiiTeletech Customer Care Management Philippiness Inc

Job Description : TeleTech is on the search for a Customer Service Representative III to proactively create meaningful connections with our team in Bacolod City. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity Job Description : TeleTech is on the search for a Customer Service Representative III to proactively create meaningful connections with our team in Bacolod City. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. Why You? What you bring Connections are everything here at TeleTech. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table along with the following: Completed at least 2 years of college (Medical Allied Course E.g. Nursing, Radiology Tech or the same are highly preferred) Preferably with 2 years of call center experience Medical work background is an advantage but not required (E.g. in a hospital or medical laboratory setting) Exceptional English verbal and written communication skills Handy with MS Windows and other computer applications Ability to thrive in a dynamic environment What you'll be doing: Be the difference between a customer experience being just an average service to an exceptional one - adding in the human touch in today's digitally driven world. Deliver empathy and compassion to customers by administering health-related issues or decision making that best fits the individual's needs and lifestyle. We'll train you to be a subject matter expert in your field and build confidence in providing the highest level of service possible. What your typical day will consist of: Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat Transfer to an applications specialist, who will educate the caller on the functionality of their system/equipment. Expedite response in the event a customer calls back due to a service delay, by directly escalating to a Call Manager or Technical Support Engineer to accelerate service Expedite service when a medical emergency occurs with a patient on the table for critical life saving devices such as anesthesia, cardiac care, or respiratory equipment. Open and maintain customer accounts and information Resolve technical issues with patience and understanding What you'll enjoy: Competitive pay and performance-based incentives Real career growth opportunities Company-sponsored HMO with Health & Wellness programs for you and your family Educational assistance through tuition reimbursement An accessible office location at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport, Bacolod City Accepting digital applications for your protection and the protection of our employees: Apply online or text 'TTEC' to +63 922 110 1170 to connect with us apply, check email for the assessment link then schedule your interview!
Monster

Philippines
Permanent
Full-time