Customer Service Representative iSwak BPO Corp

Job description:
· Respond to customers' request and provide the best customer service via phone and email
· Strong familiarity with the internet and MS Office applications
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate and valid information
· Keep records of customer complaints and follow up to ensure complete resolution
· Take the extra mile to engage with clients
Qualifications:
· Has completed at least 2 years in college
· Has excellent English communication skills
· Has a good track record of achieving quotas
· Has a strong knowledge in Customer Service and has active listening skills
· Can adapt and respond to different types of customers
· Has the ability to multi-task, prioritize, and manage time effectively
· Has at least one year of experience in the BPO industry
· Knowledge in different types of insurances is a big plus
Swak BPO Corp

Central Luzon
Permanent
Full-time