Customer Service Representative for a dayshift australian account (dumaguete site)Delonix Marketing Corporation

We are in need of a capable Customer Service Representative who will ensure that our client’s customers receive prompt, friendly, and clear instructions and communications. This is for a DAYSHIFT Australian account - Saturdays and Sundays off!
Responsibilities:
Write responses to questions and include supporting information
Answer customer inquiries regarding products and service questions; suggest information about other products and services
Provide customer service by email and phone
Solve concerns and collect feedback or KPIs
Establish outbound calls to different recipients
Answer inbound calls and capture necessary details
Learn various portal login and processes
Perform admin related tasks across all areas of the business
Manage client’s email and prepare reports which include data on sales, customers, etc.
Other tasks as assigned
Qualifications & Requirements:
High level of English communication skills - both written and verbal
Well-oriented with any of the following; Microsoft Office applications, database management, and other web and desktop applications
Strong problem-solving skills
Can work well in a team
Able to work with minimal supervision
Outstanding customer service skills
Highly trainable, keen to learn, and open to feedback
Inherent organizational and multitasking skills
Strong attention to detail
Why work with Delonix Marketing Corporation?
Salary package with allowances & bonuses commensurate with experience
Legendary staff parties and social events (check our FB page)
We sent 30 staff to visit Australia for the year 2018 alone!
The company is established (7+ years in Cebu; 2+ years in Duma) and growing fast (currently 400+ staff)
DAYTIME shifts, NO GRAVEYARD, and no rotating schedules
Added to company HMO after 3 months
Long-term stable position for the right person

1 Year or less Experience