Customer Service Representative - food delivery account (bpo)Metacom Business Process Outsourcing Solutions Inc.

Metacom Business Process Outsourcing Solutions Inc.
 
About the Role:
 
Are you passionate about food and customer service?
 
Join our dynamic team as a Customer Service Representative for a Food Delivery Account! You'll be the frontline support for one of the leading food delivery platforms, assisting customers and restaurant partners with orders, delivery issues, app concerns, and more.
 
Key Responsibilities:
Respond to customer inquiries via phone, chat, or email
Assist with order placements, cancellations, and refunds
Handle complaints and resolve delivery issues efficiently
Guide customers and delivery partners in using the app
Maintain professionalism and empathy in all interactions
Qualifications:
High school graduate (college undergraduates welcome)
Excellent English communication skills (verbal and written)
Previous BPO or customer service experience is a plus
Tech-savvy and comfortable navigating mobile apps
Ability to work in a fast-paced and shifting environment
What We Offer:
Competitive salary + performance incentives
Night differential and holiday pay
Paid training
Career growth opportunities
Fun and supportive work environment