Customer Service Representative - food delivery account (bpo) (km01)Metacom Business Process Outsourcing Solutions Inc.

Davao del Sur - Davao City
Food Delivery ( Account )
Shifting Schedule
Onsite
Fresher
High School Graduate (Old curriculum) / ALS Graduate
Basic Qualifications:
- Good Communication Skills
- Willing to work Onsite
- Willing to work on a Shifting Schedule
- HS/SHS Grad (depending on the account)
PHP - PHP
HMO, Night Differential Pay, Rice Allowance, Paid Leaves, Holiday and OT Pay, Mental Wellness Program Starting Day 1, Free Medical Insurance upon regularization (with incl of common law partners), Insurance Coverage Starting Day 1, Alagang Alorica (Discounted medicines for employees)
Government Mandated Benefits, 13th Month Pay
Food Delivery Call Center Job Description:
A food delivery Account is where customer service agents help people with their orders and any issues they might have with their food delivery. Agents are the bridge between customers, restaurants, and delivery drivers, making sure everything goes smoothly and everyone is happy.
 
What Call Center Food Delivery Account Do:
Help with Orders:
Assist customers in placing, changing, or canceling their orders.
Keep customers updated on their order status (e.g., when it will arrive). Solve problems like missing or incorrect orders.
 
Customer Support:
Answer questions about how the app or website works.
Help with payment issues, like refunds or applying discounts.
Give information about menu items, restaurant choices, and delivery areas.
 
Fix Problems:
Handle issues like wrong food, missing items, or food that's damaged. Help solve any disagreements between customers, drivers, or restaurants.
Offer solutions like discounts or free delivery if something goes wrong.
 
Tell Customers About Deals:
Let customers know about any special discounts or offers.
Explain loyalty programs or reward points.
Make Sure Customers Are Happy:
Always be polite, understanding, and professional, even if a customer is upset.
Follow company rules to make sure everything runs smoothly and customers get the best experience.
 
Stay in Touch with Restaurants and Drivers:
Talk to restaurant staff to make sure orders are right.
Work with drivers to make sure food gets delivered on time.
 
Keep Records:
Write down details of each customer interaction, including any issues and how they were fixed.
Keep track of customer complaints, order problems, or any patterns that come up.
 
Handle Serious Issues:
Know when to pass tough problems or complaints to someone higher up.
Stay calm and professional, even when dealing with frustrated customers.
 
The goal of a food delivery call center agent is to keep customers happy by solving problems, answering questions, and making sure the whole process goes smoothly.