Customer Service Representative (e-commerce)KMC Solutions

DUTIES AND RESPONISBILITIES
Answer in coming incoming customer calls,chat,email with experience and proficiency within the company standards when applicable
Answer incoming chat and social media inquiries for order status, stocks complaints, and general inquires
Enter orders and order type with accuracy, expedience and proficiency within the company standards when applicable
Provides all pertinent information regarding order and order management including resolution follow up to internal and external stakeholders when applicable
Maintain current customer profiles, database, and system linking to customer facing information to assure customer satisfaction and information sharing
Solve problems within the scope of the company policy and departmental procedures to assure customer satisfaction
Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
Reports all issues, potential issues, customer satisfaction requests and improvement suggestions upwards through leadership team
Meet and exceed individual and company goals
QUALIFICATIONS
Bachelor's degree or atleast high school diploma
Experience in Voice, Email, and Chat. Experience on Sales is a plus factor as well.
2 years Customer Service Call Center experience or comparable experience required
Hardworking, Flexible, proactive, and eager to work
Reliable and responsible
Experience in Zendesk and Shopify is a plus
Ability to work in a team environment (multiple people towards same/similar goals) required
Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required
Must have internet connection of 25mbs to able to qualify for work from home set up