Customer Service Representative - dayshiftNezda - Tata Consultancy Services

Job Title: Customer Service Representative (AU)
Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.
Responsibility:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Qualifications:
• Candidate must possess at least a Bachelor's/College Degree , any field.
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
Application Process:
* Virtual Application
1. Create profile with TCS iBegin.
2. Fill out Application Form.
3. Copy EP Reference Number from iBegin, submit an updated resume to ***************@gmail.com (Subject: CSR AU - EP Reference Number) (e.g. CSR AU - 123456789)
4. Once all tasks are completed, you will be endorsed for Application Validation. Result will be shared through SMS within 24-48 hours.
5. Wait for a call from your recruiter regarding the interview schedules.