Customer Service Representative (csr) local accountSunfish HRA Consulting Inc. on behalf of BellyRub Pet Services

Job Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Job Qualification:
Candidate must possess at least Vocational - Diploma/Short Course Certificate or Graduate of any course/s.
Basic knowledge in computer such as MS Office and MS Office Excel
Good written and oral communication skills
Customer-oriented
Ability to work with minimal supervision
Fresh Graduates are welcome to apply
Schedule:
Day shift