Customer Service Representative (csr-admin)Buzzy Coffee & Tea Products Trading

CUSTOMER SERVICE REPRESENTATIVE (CSR-Admin)
 
Company Description
 
UNIBREW INDUSTRY TRADING is a global leader in the supply of coffee equipment and raw materials. Since its establishment in 2013, we have built an advanced manufacturing base in China, focusing on the production of high-quality coffee equipment and premium raw materials. In 2020, to better serve our global clientele, we expanded into the Philippine market, establishing sales, marketing, and service centers in both Cebu and Manila.
 
In China, our factory ensures exceptional product performance through stringent quality control and innovative technology. In the Philippines, we provide comprehensive sales support, marketing promotion, and after-sales services, forming a fully integrated business model from production to customer service. Our core business encompasses the supply of coffee equipment, the distribution of raw materials, and comprehensive store operation and marketing solutions, offering clients a true one-stop service.
 
As an industry leader, UNIBREW INDUSTRY TRADING is dedicated not only to delivering top-tier products but also to ensuring the success of our clients, helping them achieve sustained growth in a highly competitive market.
 
Job Overview
 
CSRs are responsible for providing excellent customer service, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They serve as a primary point of contact between the company and its customers, representing the company's values and commitment to customer care.
 
Responsibilities and Duties
Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
Actively listen to customer concerns and needs, providing clear and accurate information.
Address and resolve customer issues or complaints by providing solutions or directing them to the appropriate department.
Relay customer concerns and feedback to relevant departments or personnel to ensure timely resolution.
Follow up with customers as necessary to ensure their concerns have been addressed satisfactorily.
Document and track customer feedback and concerns for analysis and improvement.
Provide regular reports on customer issues, trends, and feedback to the Customer Service Manager and relevant departments.
Suggest improvements based on customer feedback to enhance service quality and customer experience.
Assist the inventory department by providing customer-related data and feedback that may affect inventory management.
Communicate any product availability issues or customer-related inventory concerns to the inventory team.
Help with stock inquiries and ensure that customer concerns related to inventory are resolved promptly.
Maintain accurate records of customer interactions, transactions, and issues.
Update customer information in the company database as needed.
Prepare and manage correspondence related to customer service and inventory.
Stay up to date on all relevant company updates information.
Additional assigned duties and tasks may be required as needed.
Qualifications
Exceptional Verbal and written communication skills..
At least 1 to 2 years work experience as a customer representative in a BPO.
Must be a graduate of any business related course .
Knowledgeable in Basic Accounting.
Willing to work full time and in a shifting and/or night shift schedule.
Computer savvy and with good web navigation skills
Willing to work onsite and can start ASAP.
Ability to work effectively under pressure.
Strong analytical and problem-solving skills.
Willing to assign at Banilad, Mandaue City
Perks of Working with Us!
Paid Leaves
Monthly Performance Bonus
Attendance Bonus
Sales Incentive
Service Awards
Team Building Activities
Free coffee